Privacy Policy

1. Introduction

Orosfort Private Limited (“we,” “our,” or “us”) operates CatchIQ, an AI-powered exit-intent chatbot application for Shopify stores. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

2.1 Store Owner Information

When you install CatchIQ on your Shopify store, we collect:

• Store information (store name, domain, contact details)
• Account credentials and authentication tokens
• Billing information (processed through Shopify’s managed billing)
• Usage analytics and app performance data

2.2 Store Customer Information

When your store customers interact with CatchIQ popups, we collect:

• IP addresses for session management
• Device and browser information (browser type, screen size, operating system)
• Chat conversation history and messages
• Customer names and email addresses for authentication purposes
• Interaction data and popup engagement metrics

2.3 Technical Information

We automatically collect:

• Session data through cookies and local storage
• Website behavior and navigation patterns
• Popup trigger events and timing data
• Device and browser specifications for optimization

3. How We Use Your Information

3.1 Service Provision

• Deliver and maintain CatchIQ functionality
• Trigger exit-intent popups at optimal moments
• Process AI chatbot conversations in real-time
• Authenticate and manage user sessions

3.2 Service Improvement

• Analyze chat conversations to improve AI responses
• Train and enhance our chatbot capabilities
• Optimize popup timing and targeting
• Develop new features and functionality

3.3 Communication

• Send service-related notifications
• Provide customer support
• Send marketing communications to store owners
• Share product updates and announcements

3.4 Analytics and Insights

• Track popup performance and conversion rates
• Generate usage reports and analytics
• Monitor system performance and reliability
• Conduct internal research and analysis

4. Information Sharing and Disclosure

4.1 Third-Party AI Providers

We share chat conversation data with third-party artificial intelligence providers to process and generate chatbot responses. These providers are bound by confidentiality agreements and data processing terms.

4.2 Advertising Partners

We may share aggregated, non-personally identifiable data with advertising partners for marketing and promotional purposes.

4.3 Service Providers

We may share information with trusted service providers who assist in:

• Data hosting and storage (Render)
• Analytics and performance monitoring
• Customer support services
• Marketing and communication services

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Retention

5.1 Chat Conversation Data

We retain chat conversation logs for as long as the store owner requires the service or until deletion is requested.

5.2 Store Owner Data

We retain store owner information for the duration of the service relationship and as required for legal compliance.

5.3 Analytics Data

Aggregated analytics data may be retained indefinitely for service improvement purposes.

5.4 Backup Data

We maintain daily automated backups of all data for service reliability and recovery purposes.

6. Data Security

6.1 Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure data transmission protocols
• Access controls and authentication measures
• Regular security monitoring and updates
• Employee training on data protection

6.2 Data Storage

All data is stored on secure servers provided by Render with appropriate access controls and monitoring.

6.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Update your account information

7.2 Data Deletion

You may request deletion of your personal information by contacting us at contact@catchiq.app. We will comply with deletion requests subject to legal retention requirements.

7.3 Marketing Communications

You can opt out of marketing communications by:

• Using unsubscribe links in emails
• Contacting us directly at contact@catchiq.app
• Updating your preferences in your account settings

7.4 Cookies and Tracking

You can control cookies through your browser settings, though this may affect app functionality.

8. Regional Privacy Rights

8.1 GDPR Rights (European Union)

If you are located in the EU, you have additional rights under GDPR:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge complaints with supervisory authorities

Legal Basis for Processing:

• Legitimate interests for service provision and improvement
• Consent for marketing communications
• Contract performance for service delivery

8.2 CCPA Rights (California)

California residents have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Opt out of the sale of personal information
• Non-discrimination for exercising privacy rights

Sale of Personal Information: We do not sell personal information as traditionally defined, but we may share data for advertising purposes as described in this policy.

9. Children’s Privacy

CatchIQ is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

10. International Data Transfers

As we serve customers worldwide, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through the CatchIQ application

Your continued use of CatchIQ after policy changes constitutes acceptance of the updated terms.

12. Shopify Integration

CatchIQ operates as a Shopify application and is subject to Shopify’s platform policies. We comply with all mandatory Shopify compliance webhooks and data handling requirements.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us: