Refund Policy

Generally, all fees paid for CatchIQ services are non-refundable. We operate on a subscription model, and you can cancel your subscription at any time to prevent future billing. However, a refund may be considered under the following exceptional circumstances:

• Technical Issues: If you experience persistent, unresolvable technical issues directly attributable to CatchIQ that prevent you from using the core functionality of the Service, and our support team is unable to resolve them within a reasonable timeframe (e.g., 14 days) after you report the issue.
• Billing Errors: In cases of proven billing errors or duplicate charges.

Refunds will not be issued for:

• Dissatisfaction with features or performance that are clearly described on our website or during the sales process.
• Failure to utilize the Service after subscription.
• Cancellation of your subscription mid-billing cycle (you will retain access until the end of the current paid period).
• Changes in business needs or strategy.
• Any reason other than the exceptional circumstances listed above.

To request a refund based on the eligible criteria, you must:

• Submit a written request to our support team via email at contact@catchiq.app within 7 days of the incident (for technical issues) or the billing error (for billing errors).
• Provide a detailed explanation of the issue, including relevant screenshots, error messages, or other supporting documentation.
• Cooperate with our support team to troubleshoot and attempt to resolve the issue.

All refund requests will be reviewed on a case-by-case basis. We reserve the right to deny a refund request if it does not meet the eligibility criteria outlined in this policy.

If a refund is approved, it will be processed within 14 business days to the original method of payment. Please note that it may take additional time for the refund to appear on your bank or credit card statement.